This unit involves the skills and knowledge required to advise on and construct fares for customers in accordance with regulatory and workplace requirements.

It includes advising on air, coach, ferry, tram, bus and rail fares; constructing fares and itineraries; and issuing documents.

While work is performed individually, it will generally be undertaken within a team environment. It involves the application of tourist industry regulatory requirements and workplace procedures when advising on and constructing fares for customers in the transport and allied industries.

In providing advice to suit customer needs, the following types of fares must be considered:

constructed fares

net fares

promotional fares

published fares.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Advise on fares

1.1

Transport provider information is correctly interpreted to provide accurate information on fare details and conditions

1.2

Customers are clearly advised on features of the fares most appropriate to their needs

1.3

Accurate fare quotations are provided to customers in accordance with workplace policy and guidelines

2

Construct fares and itineraries

2.1

Fares are accurately constructed using standard industry techniques, providing the best fare and maximum travel benefits for the customer

2.2

Appropriate travel schedules are used to create the optimum itinerary for customers

3

Issue documents

3.1

Documents are correctly issued and all details are accurately recorded in accordance with workplace and regulatory requirements

3.2

Coupons/tickets are processed in accordance with workplace and industry guidelines

3.3

Refunds are processed where required in accordance with workplace and industry guidelines

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria on at least one occasion and include:

adapting to differences in equipment in accordance with operating procedures

applying relevant tourist industry regulatory requirements and workplace procedures

carrying out relevant research and analysis

carrying out sales and refund procedures

communicating and negotiating effectively with others

completing relevant documentation, including preparing travel documentation

constructing fares in accordance with workplace procedures

designing and constructing itineraries

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

processing coupons in accordance with workplace procedures

reading and interpreting relevant instructions, procedures and information

reporting and/or rectifying identified problems promptly, in accordance with tourist industry regulatory requirements and workplace procedures

working systematically with attention to detail.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and include knowledge of:

air, coach, ferry, tram and rail fare structures and schedules

applicable insurance and public liability

communication and negotiation requirements when advising on and constructing fares for customers

documentation and record requirements

Australian travel industry standards

problems that may occur when advising on and constructing fares for customers, and appropriate action that can be taken to resolve these problems

procedures for developing fare quotations

relevant consumer law and trade practice requirements

relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and guidelines

transport provider information and capability

workplace procedures and policies for advising on and constructing fares for customers

workplace travel products and services.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, tourist industry regulations, codes of practice and operation manuals.